Stromma - Wanderword

We wish you an enjoyable and informative tour with us!

Whether you are one of our guests, or the captain and crew on a Stromma vessel, we hope that this Frequently-Asked-Questions (“FAQ”) page is useful if you encounter any issues using our interactive audio guide.

It’s important to note that the Stromma interactive audio guide requires the device to be connected to a mobile phone network. Since the interactive audio guide uses Global Positioning (“GPS”) to track your location during a Stromma tour, wi-fi alone will not do the trick. Therefore tablets without sim cards will not work.

Supported devices

Most Android phones (not including tablets)
All iPhone 5 phones and onwards (not included iPad)

Supported web-browsers (most recent versions)

Google Chrome
Microsoft Edge
Opera
Apple Safari

Frequently asked questions

How can I access the audio guide?

Use the QR codes for wifi and audio guide in front of your seat in the boat. Most phones allow you to direct your camera on the QR code. Some Android devices require you to have a qr code reader to get started.

Do I have to have headphones?

No, but be careful not to disturb your neighbour. You might also tap the phone with your ear by mistake, so headphones are preferable.

Can I start when I want?

Yes, the tour will initiate when you press play and then continue when you enter the next gps area.

Can I zoom in on the map?

No, the map is to show you where you are and where the next GPS area is located.

If I lose connection with the audio guide due to anything (phone call, it goes to sleep etc) what do I do?

Just restart the audio guide by scanning the QR code again or refreshing the url in your web browser. You will be asked where you are on the tour and press the buttons to get into the correct gps area. If you are unsure, just ask the personnel or test. You can always restart again.

Can I listen to the audioguide again

You can not listen to the whole guide, as it is dependent on GPS areas to start, but within one GPS point, you can repeat the guiding by pressing the circle in the top right corner or press behind or forward the "progress bar" in the top of the phone.

Iphone

What if I didn´t accept Location services. How do I change?

Iphone:

Go into settings/privacy & security/Location services.

Make sure the web browser (for example Chrome/safari) is listed and checked for "when app is used"

Andriod:

Swipe down from the top of the screen.
Touch and hold Location If you don't find Location: Tap Edit or Settings . Then drag Location into your Quick Settings.

Tap App location permissions.
Under ”Allowed all the time," “Allowed only while in use,” and “Not allowed,” find your web browser (Chrome/Safari etc) that can use your device's location.
To change the app's permissions, tap it. Then, choose the location access for the app.

If nothing of this works, copy the link to the Audio guide from your phone or here below and paste into a new web browser that you have not used (Chrome/Safari/ Microsoft etc)

URL for Under the Bridges https://editor.fabellacreator.com/player/gf5J9sL9vIZ19XX97zzJYHyX

URL for Royal Canal Tour: https://editor.fabellacreator.com/player/1wMMEa6eqjIM9rjsvgyFqZ41

Dont forget to accept Location Services when asked.